Reviews
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His clear focus and attention to detail made us confident that he would do an excellent job.Gil Alvarado"Blake Did a Sterling Job"
Blake did a sterling job of evaluating what was needed to return our well to full functioning. Our situation is more complicated than most, but his clear focus and attention to detail made us confident that he would do an excellent job. Since we also have city water, having a well for yard watering, etc., is optional for us, but if we decide to do it we’re confident Blake will do an excellent job.
Gil Alvarado -
We love them and the people that come to our house are wonderful.Mary Wade"The Office Staff Is 5 Star"
Second time using this company. We love them and the people that come to our house are wonderful. The office staff is 5 star. Price is reasonable.
Mary Wade -
Alex was very personable and took the time to understand the scope of the project.michael weston"Very personable and on point"
Alex was very personable and took the time to understand the scope of the project. He presented several options and services in his quote, but stayed on point with the original request. I would use him again.
michael weston -
Hunter & Christian were very friendly and very professional!Erin Whitaker"Amazing Service!"
Amazing service! Hunter & Christian were very friendly and very professional! I will absolutely use Quality Service Today Plumbing & Septic for future plumbing jobs!
Erin Whitaker -
Hunter rescued us with quick response, knowledgeable diagnosis, and expert workmanship.Carl Rowe"Hunter Rescued Us"
Hunter rescued us with quick response, knowledgeable diagnosis, and expert workmanship. Our well head had sprung a leak and his ability to fix it saved the day. Hooray.
Carl Rowe -
He was very knowledgeable and friendly!Jamie Janicik"Addam was great!"
Addam was great! I am a city girl and have no clue how septic works. He broke everything down for me to be able to understand. He was very knowledgeable and friendly!
Jamie Janicik -
These guys are so nice, and we really loved working with them!Missy Bell"We Found Our Plumbers!"
We found our plumbers! These guys are so nice, and we really loved working with them! They replaced our well pump!
Missy Bell -
Technician offered a three-tiered set of options and explained clearly what each would entail, making it easy to decide without pressure of an upsell.Katie Barnhill"End to end, the entire process was painless"
I needed external plumbing (ancient spigot replacement) but wasn't sure about the extent of damage or structural work that would require in my older home. Dispatch was easy to work with, no unexpected costs, and very reasonable price points. Technician offered a three-tiered set of options and explained clearly what each would entail, making it easy to decide without pressure of an upsell. End to end, the entire process was painless and zero surprises. That seems rare now, so worth sharing.
Katie Barnhill -
I am very grateful for their service, professionalism, and explanations.Linda Eaton"Very Grateful for Their Service"
Brandon McGhee and Dennis Lambeth cleaned out our septic tank today. Their prompt response to our call may have saved us from a serious problem. Our leach field is back-flowing into our septic tank and the tank was up to the surface where I could see what Brandon was describing. Brandon explained the issue and showed me possible remediations and their costs. I felt no pressure to choose one particular service or remedy. Both employees were considerate and professional. I am very grateful for their service, professionalism, and explanations. I thank God and Quality Service for arriving in time to prevent a real catastrophe. Sincerely, Linda Eaton
Linda Eaton -
Heath absolutely saved the day!!Patricia Wilcox"Heath Absolutely Saved the Day"
Heath absolutely saved the day!! The quality of work and professionalism is five stars all the way!! Patricia Wilcox Realty
Patricia Wilcox -
I highly recommend this company! They are honest, kind, and hardworking individuals!Erica Gray"This Was a Great Experience"
Here’s the situation. House from the 1970s. Cast iron pipes. Previous owner did some self plumbing… not well. Our laundry machine drain kept overflowing. We called for help and Quality Service Today came. They scoped the drain and it was a bad situation. Then they looked at some other pipes. It was an even worse situation. Charlie said it was like an upside down helicopter on fire. So yeah... it was bad. Deep down we knew it wasn’t good. Drains were slow. Things would back up. The signs were there and so was our denial. We ended up doing a whole home repipe, new shower, and sewer lines. EVERYTHING replaced. It sounds scary and expensive, but everyone we worked with was reassuring. We appreciated that they got here every day around 8:30 a.m., and since we have two little kids they would finish up around their bedtime. Every single one of the team members worked constantly while they were here - Christian, Payne, Timothy, Mike, Wesley, and Coleman. On numerous occasions I saw Coleman waist deep digging holes and fixing things. Coleman is seriously the hardest working person ever. Christian was also super nice to work with and was super knowledgeable. But seriously this was a great experience. We signed up for their maintenance service. Gotta keep our fresh pipes working well. I highly recommend this company! They are honest, kind, and hardworking individuals! Final shout out to Coleman for being MVP. Thank you all for fixing our home.
Erica Gray -
Alex did a great job and was really informative and helpful.Quin McCollum"Alex did a great job"
Alex did a great job and was really informative and helpful.
Quin McCollum -
Very professional and very nice young man.JAMES HOOKS"Very Professional and Very Nice"
Very professional and very nice young man. I will use this company in the future!!
JAMES HOOKS -
He went well out of his way to be sure we were satisfied.Deborah Long"Charlie S. Was Amazing"
Charlie S. was amazing. He went well out of his way to be sure we were satisfied. Very friendly and personable.
Deborah Long -
Adam was very courteous and friendly.Angela Dockery"I highly recommend Quality Service"
Adam was very courteous and friendly. He answered all my questions. I highly recommend Quality Service for all your plumbing needs.
Angela Dockery -
From the very beginning everyone we interacted with was extremely knowledgeable, professional, and friendly.Ben Holden"With Quality Service Today, You Are in Great Hands"
Quality Service Today Plumbing & Septic was great. They were fast to come out and assess the problem and provide different tiers of solutions available. We ended up getting a whole home re-piping, which was a massive job. From the very beginning everyone we interacted with was extremely knowledgeable, professional, and friendly. We have to give a special shout out to Coleman Neal as he truly embodied all three of those attributes, as well as being one of the hardest workers I've ever met. With Quality Service Today, you are in great hands.
Ben Holden -
Quick response, professional, clear communication, friendly.Sheree B"Quick response, professional, friendly"
Quick response (next-day appointment), professional, clear communication, friendly… Tamille is an asset to your company and we appreciate him.
Sheree B -
I highly recommend him and Quality Service Today to anyone needing plumbing, septic, sewer and water heater replacement services.Lori-ellen Pisani"Highly Skilled, Kind, and Efficient"
Paul is highly skilled, kind, and efficient. He takes pride in a job well done and delivers excellent service. I highly recommend him and Quality Service Today to anyone needing plumbing, septic, sewer, and water heater replacement services and/or assistance. The customer service is excellent! Thanks, Paul, and all at Quality Service Today! 😁
Lori-ellen Pisani -
Charlie Smith is extremely knowledgeable and very attentive to detail!Dejah Taylor"Extremely Knowledgeable and Attentive"
Charlie Smith is extremely knowledgeable and very attentive to detail! He has great customer service and I appreciate the transparency. You can really tell he's genuinely passionate about what he does!
Dejah Taylor -
Preventative septic service and maintenance, set up same day.Nathan Olander"Kind, Courteous Service!"
Preventative septic service and maintenance, set up same day, set up an inspection of drain field for the very next day. Kind, courteous service! Definitely recommend Adam, Stephanie and the team @QST! Thank you!
Nathan Olander -
He did not try to sell me something I didn't need.David Barnes"Highly Recommend This Company"
Zachary stopped by two days ago for a free water test. I watched him run the tests (testing water is what I did in the Navy). He knew what he was doing. After the testing he explained my options. He started with the cheapest filter that would take care of my needs. He did not try to sell me something I didn't need. Today he installed our new filter system. He showed up on time and was ready to start to work. He installed the filter and a new bladder tank. He was very professional and knew what he was doing. Highly recommend this company.
David Barnes -
Very reliable, honest, and courteous.Maurice Seymour"Great Quality of Work"
Great quality of work. Very reliable, honest, and courteous. Very professional.
Maurice Seymour -
Hunter was very thorough and answered all of our questions.Michelle Seymour"Very thorough and answered all questions"
Hunter was very thorough and answered all of our questions. He gave us all options and let us decide on which one was best for us.
Michelle Seymour -
Taille was a consummate professional: knowledgeable, personable, highly skilled, and efficient.Terry M"Taille Was a Consummate Professional"
Taille was a consummate professional. Knowledgeable, personable, highly skilled, and efficient. Welcome at our home any time.
Terry M -
Adam came out, answered my questions, and gave us a good game.John Darrow"Very knowledgeable"
Adam came out, answered my questions and give us a good game. Plan to move forward with repairs. Very knowledgeable, and look forward to working with him in the future.
John Darrow -
Hayes was awesome and fixed our plumbing issue in one day.Skye Loy"Hayes was awesome"
Hayes was awesome and fixed our plumbing issue in one day. Very happy with the service I received.
Skye Loy -
This level of service doesn't come cheap, but it's worth it not to have to worry about it in the future.Wendy Kimbel ACP, NCCP"Quality Service for the Win!"
Quality Service for the win! We had excellent service from the office people and from Micah, who did the work. Communication was great and Micah clearly knew his job. They have now taken care of quite a number of tanks in our neighborhood and everyone is pleased with their work. ============================== Chris was just here in February 2025 to install a whole-house sand and sediment water filter system. Luke got with his manager to figure out something that would work for us and Chris made it work. Chris did a truly good and workmanlike job with the installation and we are pleased again. We like their work well enough to have enrolled in their Service Partner Plan and look forward to their ongoing service for preventative review and as needs arise. =============================== Zachary was here in May of 2026, first to remove and dispose of our old sink and faucet. Before he left, he checked with the countertop installers to be sure he had done all they needed. Zach was then back the next morning to install the new sink drains, faucet and soap dispenser. He had to begin by replacing the supply lines and drain lines, since there were problems there going back to the original construction. Zach was here for four and a half hours the second day but even hooked up the siphon tube I had purchased for the soap dispenser. This level of service doesn't come cheap, but it's worth it not to have to worry about it in the future.
Wendy Kimbel ACP, NCCP -
The technician was very professional and pleasant.Peter Breidenbach"Very Professional and Pleasant"
The technician was very professional and pleasant and a very polite young man.
Peter Breidenbach -
Isaiah took care of our plumbing emergency next day! He was very professional and informed me of our plumbing situation.Maria Barbour"Exceptional service!"
Exceptional service! Isaiah took care of our plumbing emergency next day! He was very professional and informed me of our plumbing situation, assessed and presented a detailed estimate. He also went the extra mile for us! We were worked in the schedule because it was obvious this company cared about us! We will definitely return to Quality Service Plumbing for any future plumbing needs! Isaiah, thank you!
Maria Barbour -
He was so professional, and I would highly recommend.Sarah Glasco"Very happy with the overall experience"
Hayes arrived and assessed the issues quickly, listened to me, and went straight to work. He prepared multiple estimates based on different routes and was transparent about everything. All in all, we had multiple things that needed replacing, and Hayes diagnosed, created estimates, procured parts, and completed all installations extremely efficiently. He was so professional, and I would highly recommend. Pricing-wise, I’m sure we paid top dollar for these repairs, but getting an appointment just 1–2 days after we called, the excellent service we received from Hayes and the admin team who called to organize the appointment, and the time and headache it saved us are absolutely worth it. Very happy with the overall experience.
Sarah Glasco -
Blake was very knowledgeable and professional.Lora Bradley"Very Knowledgeable and Professional"
Blake was very knowledgeable and professional. He was respectful and did a great job. Thank you, Harvey & Lora Bradley
Lora Bradley -
Quick response on a Friday with same day water heater replacement.Miranda Talley"Quick Response on a Friday"
Quick response on a Friday. Same day water heater replacement.
Miranda Talley -
Great service and great detail and explanation.Lisa Clark"Great Service and Great Detail"
Great service and great detail and explanation and thorough work!
Lisa Clark -
They were very professional and explained the process each step of the way, and provided pictures of the damage, process, and completion of the job.Jeff Jenkins"Definitely Highly Recommended"
Adam, Coleman, Christian, and the other guys were so awesome. I had some work being done and ended up with a crushed septic tank line. They were very professional and explained the process each step of the way and provided pictures of the damage, process, and completion of the job. If I could give them a higher rating than five, I would. Definitely highly recommended. Signed, a customer for life.
Jeff Jenkins -
They provided me with a quote promptly and then completed my issues.nyke hudson"I Will Definitely Be Using the Company Again"
Christian and Hunter arrived on time. Provided me the information that I needed to make the best decision. They provided me with a quote promptly and then completed my issues. I will definitely be using the company again in the future and requesting this duo.
nyke hudson -
Charlie is an incredibly dedicated technician who has been a part of multiple solutions.Robert Locker"Incredibly Dedicated Technician"
Quality Service has helped us through multiple frustrating plumbing issues we have faced. Charlie is an incredibly dedicated technician who has been a part of multiple solutions. I will happily continue my service contract with Quality Service thanks to their dedication to solving the problem completely.
Robert Locker -
Alex is very professional and polite.Harriett Crawford"Very professional and polite"
Alex is very professional and polite. He explained everything he was doing. Knowledgeable and addressed our issue efficiently. He did an excellent job.
Harriett Crawford -
Absolutely impressed with the detail and time Heith took to find and explain a solution for the septic tank replacement.Greg wilson"Absolutely impressed with the detail and time"
Wow! Absolutely impressed with the detail and time Heith took to find and explain a solution for the septic tank replacement. Very refreshing to see there are still professionals like this.
Greg wilson -
If I need plumbing help in the future I would not hesitate to call Quality Service Today Plumbing and would request Hayes.Lydia Thugut"Knowledgeable and efficient technician"
Hayes was our technician. He was knowledgeable and efficient. He was very easy to work with. If I need plumbing help in the future I would not hesitate to call Quality Service Today Plumbing and would request Hayes to do the work if possible.
Lydia Thugut -
Very professional with a very clear explanation and options on moving forward.William Spellman"Outstanding Service by Heath Moore"
We had an outstanding service performed by Heath Moore - very professional and very clear explanation and definition and options performed on moving forward.
William Spellman -
We have used Quality Plumbing for years and have always been satisfied with their service.Tina Gray"Very Satisfied with Quality Plumbing"
We have used Quality Plumbing for years and have always been satisfied with their service. Blake was our technician this last time, and he was great. Very nice and polite. He explained everything he needed to do before he did anything and gave us options. Very satisfied.
Tina Gray -
He was completely professional and knowledgeable regarding our septic system issues.Robert Froelich"Very pleased with the outcome"
Heath was thoroughly engaged from the beginning of our problems and presented several options. He was completely professional and knowledgeable regarding our septic system issues. He included me in figuring out the issues and showing me what was wrong. We were very pleased with the outcome.
Robert Froelich -
Best service we have ever had, from the office to quote to installers.Jeri Norris"Best Service We Have Ever Had"
Best service we have ever had, from the office to quote to installers. Too bad there are only 5 stars.
Jeri Norris -
He explained everything really well and did not try and push anything on me.Joseph Henry"Heath Moore Was Great"
Heath Moore was my tech and he was great. He explained everything really well and did not try and push anything on me. He helped me get the best deal possible on the work I needed done. I will 100% use them for all of my future septic and plumbing needs.
Joseph Henry -
Friendly and knowledgeable technicians. I'm still going to call them again.Brian Naess"Friendly and knowledgeable technicians"
Friendly and knowledgeable technicians. Had them come out for a septic tank service to check on things and pump out the septic tank and pump tank. They inspected the system and gave me some tips on how to keep things going better on my end. For future customers: they work on the dispatch system, which prioritizes emergencies. They will tell you that dispatch will call you on a certain day. Just know that doesn't necessarily mean that a technician will be able to come out that day. I personally don't like this approach to scheduling, as it makes things difficult for homeowners that aren't working from home all the time. But now you know how it works. I'm still going to call them again.
Brian Naess -
The guys were great and evaluated our septic needs.James Stout"Great job on the evaluation and quote!"
The guys were great and evaluated our septic needs. They worked on two options and discussed with my wife and me remotely. My wife, Debra, commented they are very nice! Great job on the evaluation and quote!
James Stout -
First-rate professionalism. Attentive to immediate issues and mindful of future concerns.Lou Pérez"First-rate professionalism"
First-rate professionalism. Attentive to immediate issues and mindful of future concerns. Very good at explaining workings of the house plumbing system. The technician exuded competence and expertise.
Lou Pérez -
The guys were very polite.Jeff Jolly"Would Highly Recommend Alex"
The guys were very polite. Heath (top notch) explained everything that was going on. Would highly recommend Alex with this group of guys.
Jeff Jolly -
Very knowledgeable and professional.Grady Simmons"Very Knowledgeable and Professional"
Very knowledgeable and professional, offer multiple solutions with explanations. Highly recommend.
Grady Simmons -
I really appreciated the completeness of his explanations and common sense approach.Andy Doebler"Very professional and knowledgeable"
Zach is a very professional and knowledgeable gentleman. I really appreciated the completeness of his explanations and common sense approach. Zach truly is an asset to Quality Plumbing.
Andy Doebler -
Blake did a great job with work needed and in giving a clear estimate for replacement of an appliance.Lily"Prompt Response and Excellent Service"
Prompt response and excellent service! Blake did a great job with work needed and in giving a clear estimate for replacement of an appliance. Highly recommend.
Lily -
He did a great job, worked very efficiently, and cleaned everything up afterward.adad Vanunu"Brandon Was Fantastic"
Brandon was fantastic—such a friendly guy. He did a great job, worked very efficiently, and cleaned everything up afterward. He was also very easy to deal with, and I’m really happy with the results. The only comment I have about the company is that they initially tried to charge more than the agreed quote (before pumping). However, after Brandon made a phone call, they honored the original quote. I really appreciate that, and I’ll definitely work with them again in the future.
adad Vanunu -
I was very pleased with their skill and professionalism.Michael Bartos"Highly Recommended"
I was really pleased with the work done by Quality Service Today. Replacing the tankless water heater was quite a job. Coleman and Tim worked diligently the whole day getting the job done on time. I was very pleased with their skill and professionalism. The price was very fair and competitive. Highly recommended.
Michael Bartos -
Coleman and his helper were very professional and did an outstanding job replacing the shower in my bathroom.Cecil Bailey"Outstanding Job Replacing My Shower"
Coleman and his helper were very professional and did an outstanding job replacing the shower in my bathroom today. Would definitely recommend.
Cecil Bailey -
Great job, the guys were super friendly.Alex Noell"Now That's Quality Service"
Great job, the guys were super friendly and I made plans to go fishing with one of the workers and his kids. Now that's Quality Service 👍
Alex Noell -
Hunter and Samuel are the best! These two are a big asset to your company.Sterling Rogers"Hunter and Samuel are the best"
Hunter and Samuel are the best! They came in and went straight to work. They explained everything to me and showed me pictures of everything. These two are a big asset to your company. Even the customer service was so polite. Deidra and Cynthia outstanding!!
Sterling Rogers -
He was professional, explained options, and let us decide what was best to fix our plumbing needs.Gary Merrill"Would Highly Recommend Alex"
Alex did a good job. He was professional, explained options, and let us decide what was best to fix our plumbing needs. I would highly recommend Alex and Quality Service.
Gary Merrill -
Alex provided exceptional service and left all work areas clean and tidy.Melinda Merrill"Exceptional service from Alex Manley"
Service pro, Alex Manley, was very professional and patient, explaining different options and recommendations. Alex provided exceptional service and left all work areas clean and tidy. Highly recommend Quality Service and this technician! Thank you!!
Melinda Merrill -
Scheduling was easy. Service was punctual, the estimate was thorough, and the work was good and quick.stephen wilkins"Scheduling Was Easy"
Scheduling was easy. Service was punctual, the estimate was thorough, and the work was good and quick. I appreciated updates as work progressed.
stephen wilkins -
Zachary really knew his field and was great at explaining things.Sharron Docherty"Excellent Experience with This Company"
We had an excellent experience with this company. Professional and timely. Zachary really knew his field and was great at explaining things. He was very professional and yet personable.
Sharron Docherty -
Their specialist Alex was so persistent in looking for a solution that best served my needs and so patient in explaining it all to me.Carol R"I Could Not Have Asked for Better Service"
Quality Service Today has been great dealing with my loss of water and well service. They were prompt and excellent with communication. Their specialist Alex was so persistent in looking for a solution that best served my needs and so patient in explaining it all to me. I could not have asked for better service. Thank you, Quality Service Today!
Carol R -
Heath was extremely knowledgeable and hard working.Scott Shanafelt"Extremely Knowledgeable and Hard Working"
Heath was extremely knowledgeable and hard working. Quality may not be a budget option, but you get what you pay for.
Scott Shanafelt -
He answered all my questions and did a great job!Lasandra Riley"Blake was fantastic!"
Blake was fantastic! He answered all my questions and did a great job!
Lasandra Riley -
I would gladly recommend Quality Service Today Plumbing and Septic to family and friends.Tonya Cates-Troxler"Very Professional and Knowledgeable"
Brandon and his trainee were very professional and knowledgeable while servicing my residence. Brandon took the time to answer all of our questions and even advised us of a possible issue that could occur if not addressed. This was the first servicing of our septic tank since moving into our home and Brandon made the experience tolerable. He also offered/explained other services that were available while talking with me. I would gladly recommend Quality Service Today Plumbing and Septic to family and friends if they continue to have the caliber of employees like Brandon and his trainee at this company.
Tonya Cates-Troxler -
Heath took pictures and explained in detail what would be done.susan mitzner"Exceptional Work!!!!"
Exceptional work!!!! Heath Moore gets a big thank you. He came out to my home to assess the issues. He spent an entire day. He needed to dig up many areas related to the septic tank and pipes. He even went under my house to explore any other issues. Then he spent time examining drain pipes and drainage issues in my home. When finished, he sat down and detailed what he found. Many of the services I had done and paid for over the years in my home were just band-aids to correct the issue until another popped up. I was shocked, as I thought I had piping replaced, which it was not. As a woman and now an elderly woman, I realize that many service people take advantage. This was not the case with Quality Service. Heath took pictures and explained in detail what would be done. He set up a time and the specialists were here. They spent 2 whole days, even cleaned up after themselves. When the project was completed, Heath came back out to my home to check that all that promised to be completed was done and done to Quality Service perfection. I am so excited and happy - for years, water in my sinks would not quickly drain. Water would fill up and, if not careful, overflow. Yes, I paid to have such issues taken care of, but when they came back, I was charged again and again, never fixing the issues, just putting a band-aid on!!!! Now my sinks and showers drain the way they should. Again, Heath took pictures to make sure all was completed and completed correctly. Thank you, Quality Service.
susan mitzner -
Friendly and informative.connie gilet"Friendly and Informative"
I’m notified when they’re on their way. Friendly and informative.
connie gilet -
I won't ever use another plumbing company again.Stuart"I Won't Ever Use Another Plumbing Company Again"
They got here within an hour. Diagnosed my problem and fixed it fast and right. Super nice and friendly and know what they're doing. I won't ever use another plumbing company again. I have more issues, and they are willing to work with you on payment and all around just the best plumbers and plumbing company I've ever used. 👌
Stuart -
Alex spent 30 solid hours tracking down a leak. With his determination, the leak was found.Stephanie Brown"I Have Used Quality Today for Years"
Alex spent 30 solid hours tracking down a leak. With his determination, the leak was found. This resulted in having to replace some toilets that were leaking and new toilets were installed. Plus, new water lines had to be installed from the crawl space to the second story. Quality sent an additional plumber to make sure all the work was finished. I have used Quality Today for years and will continue using them.
Stephanie Brown -
Hayes was very professional and knowledgeable. He explained everything that needed to be done and the cost involved.Rachel Younger"Very professional and knowledgeable"
Hayes was very professional and knowledgeable. He explained everything that needed to be done and the cost involved. We were very pleased with the services we received.
Rachel Younger -
They were on time, explained everything exceptionally well, were very professional, and worked fast and finished the job without delay.Gale Varinoski"Quality Service Is an Appropriate Name"
Quality Service is an appropriate name for this company! They were on time. Explained everything exceptionally well. Were very professional and worked fast and finished the job without delay. I highly recommend this company.
Gale Varinoski -
Very friendly, knows his business, and explained everything he did.Debbie Codoley"Alex was great!"
Alex was great! Very friendly, knows his business, and explained everything he did. We’ve been with this company for two years, when we bought the house, and we highly recommend!
Debbie Codoley -
Very knowledgeable and got the job done in a timely, professional manner!Jessica Dutcher"Brandon was amazing!"
Brandon was amazing! Very knowledgeable and got the job done in a timely, professional manner!
Jessica Dutcher -
A bit pricey, but I was kept informed and directed the repair.Timothy Taft"Polite and Knowledgeable"
The technician identified the cause of the leak (actually two leaks). He reviewed the treatment options and costs of each option. He then proceeded with the agreed upon fixes. For one of the leaks he needed to get parts that were unavailable, so he will be coming back. A bit pricey, but I was kept informed and directed the repair. Polite and knowledgeable. I will use them in the future if I need additional plumbing work.
Timothy Taft -
Technician Zachery was very knowledgeable and explained everything and how he could fix it.Sandie Bowen"Excellent Service!"
Excellent service! Technician Zachery was very knowledgeable and explained everything and how he could fix it. He was there within an hour of calling for service, and repairs were made neatly and quickly. We will definitely use this service again and refer to others.
Sandie Bowen -
Communicated what I should expect in a manner I could understand.Brenda Cole"Great Customer Service"
Great customer service! Communicated what I should expect in a manner I could understand. The technicians were prompt, clean, and courteous. I will be using them for all my plumbing needs.
Brenda Cole -
Alex and Samuel were great! Very professional and knowledgeable.Apryl Lamb"Very professional and knowledgeable"
Alex and Samuel were great! Very professional and knowledgeable. They figured out the problem quickly and fixed it on the spot. Our washing machine was leaking, and we didn’t know if it was a problem with a pipe or if our septic tank was full. They knew about both plumbing and septic, so they were able to diagnose the problem easily. I highly recommend them!
Apryl Lamb -
Zach was great and very attentive!Jennifer McEntee"Zach Was Great and Very Attentive"
Zach was great and very attentive! He answered all my questions and provided great work!
Jennifer McEntee -
Alex is very thorough and knowledgeable, giving very clear descriptions.JUDITH QUAY"Very thorough and knowledgeable"
Alex is very thorough and knowledgeable, giving very clear descriptions and prioritizing of next steps. He’s also polite and respectful.
JUDITH QUAY -
Kenneth was on time, professional, and answered all my silly questions.Thomas Davis"Highly recommended"
Kenneth was on time, professional, and answered all my silly questions. What peace of mind I had after this visit knowing something I had been dreading was taken care of for reasonable money. Highly recommended!
Thomas Davis -
Really appreciated his professionalism and the way he approached the service call.Ryan"Highly recommend!"
Charlie was very personable and knew what he was talking about. Really appreciated his professionalism and the way he approached the service call. Highly recommend!
Ryan -
Nampier was extremely efficient and polite, completing the last part of my kitchen remodel.Anand Ramaswamy"Extremely Efficient and Polite"
Nampier was extremely efficient and polite, completing the last part of my kitchen remodel by hooking up the dishwasher, sink, and faucet. Everything looks and works great!
Anand Ramaswamy -
My dad said he did an excellent job.Cynthia Baines"He Did an Excellent Job"
Napier went to my dad's house to unclog his sink. My dad said he did an excellent job. Thanks.
Cynthia Baines -
Charlie came out promptly and did an excellent job troubleshooting our septic system issues.Jeff McEntire"Amazing Service!"
Amazing service! Charlie came out promptly and did an excellent job troubleshooting our septic system issues. He helpfully explained everything and gave us a detailed breakdown of repair options and cost. Highly skilled and very personable!
Jeff McEntire -
The technicians were very helpful and professional.Von Martin"Technicians Were Very Helpful"
The technicians were very helpful and professional. All their assistance was greatly appreciated.
Von Martin -
He did a great job and the new sink looks great.Lucy Crockett"He Did a Great Job"
Blake replaced a kitchen sink that he believes was original to the house (c. 1940). The sink was cast iron and extremely heavy. He did a great job and the new sink looks great. He also had to reinstall the reverse osmosis system, so it was a big job that took several hours. Blake worked carefully and left the work area spotless.
Lucy Crockett -
Alex was very professional in providing step-by-step of what the issue was.Valerie Powell"Very Professional Service"
Alex was very professional in providing a step-by-step of what the issue was and what was needed to correct the issue.
Valerie Powell -
They took care of it and my septic tank is in good shape.Jared Jurkiewicz"Did a Great Job"
Did a great job. We were caught by surprise in that the sellers of the home had not had the tank pumped like they said they did, so it was quite a bit more full than expected, but they took care of it and my septic tank is in good shape.
Jared Jurkiewicz -
Brandon and Jeremy were very professional and did a wonderful job.B “GOLDENDRAGON” McCracken"Very Professional and Efficient"
Brandon and Jeremy were very professional and did a wonderful job, very polite and very efficient. I would highly recommend.
B “GOLDENDRAGON” McCracken -
Great service, communication, and on time.big dog"Great service, communication, and on time"
Great service, communication, and on time. Will be recommending them! Thanks a lot!!
big dog -
I will definitely call for Hunter and Samuel’s help on an upcoming project.linda gillis"Thank You for the Great Service"
Hunter and Samuel came this morning to repair the toilet. They were very informative and helpful. Ways to repair were explained and accomplished. I will definitely call for Hunter and Samuel’s help on an upcoming project. Thank you for the great service. Those young men were a delight to meet, and they made my day.
linda gillis -
I will continue to use their services and recommend them as well.Robert Reese"I Will Continue to Use Their Services"
Charlie came out for an inspection and quote. His knowledge helped me in an emergency situation, and I had repairs scheduled on the spot. I will continue to use their services and recommend them as well.
Robert Reese -
With that being said I am willing to work with them again and they have regained my trust!BRADLEY Hearne"They Have Regained My Trust"
Service was good, but they get you with the price! I had a flyer that said $275, and they charged $504. Huge difference. The $275 was not even listed on the invoice, so they did not honor their mailer at all. I will definitely use a different company next time. I appreciate the good service, but don’t play with my money! UPDATE: The company reached out about my concern and took care of the situation. They refunded my card to honor the price after reviewing it and apologized several times. With that being said, I am willing to work with them again, and they have regained my trust! I truly appreciate honest companies and the fast response from them in this matter. I originally gave 1 star, but with this kind of customer service, I have changed it to a 5 star! Service was great, and now the customer service has shown me who they are as a company!
BRADLEY Hearne -
Technician was very professional, efficient, and cordial.Sibyl Sumpter"Very professional, efficient, and cordial"
Technician was very professional, efficient, and cordial. He had a wonderful personality and was well spoken!
Sibyl Sumpter -
Alex did a great job investigating the issue and clearly describing how he would recommend fixing it.John Moran"Alex did a great job"
Alex did a great job investigating the issue and clearly describing how he would recommend fixing it, answering all my questions along the way.
John Moran -
Alex Manley has knowledge in his field and takes the time needed to complete the jobs professionally.Jack Daniels"Takes Time to Complete Jobs Professionally"
Alex Manley has knowledge in his field and takes the time needed to complete the jobs professionally. When he entered the building, he would cover his shoes to not track dirt or mud into the building. I would recommend Alex Manley from Quality Service Today Plumbing & Septic to do any plumbing that you need repaired.
Jack Daniels -
Alex, Payne, and Tim were professional, courteous, and easy with whom to discuss needs.Nan Ratledge Martin"My experience was great"
My experience was great. Needed entire home water pipe replacement, new hot water heater, new faucet installed, and bidet installed. Alex, who determined issues and provided estimate for needed repairs, and Payne and Tim, who completed the work, were professional, courteous, and easy with whom to discuss needs. The office staff politely handled all my calls. Highly recommend!
Nan Ratledge Martin -
Great service, very patient.Diana Turrentine"Great Service, Very Patient"
Great service, very patient while we figured out what we were working with.
Diana Turrentine -
Blake's expertise was awesome, very knowledgeable.Carol Hayes"Blake's expertise was awesome"
Blake's expertise was awesome, very knowledgeable, and the job completed was exceptionally done.
Carol Hayes -
Customer service exceeding all expectations.Michael Plyter"Customer service exceeding all expectations"
Customer service exceeding all expectations. Brandon showed up on time and went right to work while completing the task in a timely manner. Would recommend Quality Service to others.
Michael Plyter -
Alex is thorough and explained everything, including the different options.Lisa Nwakpuda"Quality and Professional Service"
Quality and professional service. My technician was Alex. Alex is thorough and explained everything, including the different options.
Lisa Nwakpuda -
Payne was a true professional and did a great job.Brad"A true professional"
Payne was a true professional and did a great job installing our acid neutralizer filter and water softener.
Brad -
Was friendly, helpful, and informative.Dain G"Friendly, helpful, and informative"
Was friendly, helpful, and informative, made sure everything was in order before leaving and checked other things out with extra cost.
Dain G -
Both Heath and Alex were absolute pros! Super happy with the service from Quality Service Today Plumbing & Septic.Michlelle A"Super happy with the service"
Both Heath and Alex were absolute pros! They handled everything with care and got our septic electrical panel replaced quickly. Heath took the time to explain and walk through everything, while completing a thorough check of our septic system. Alex provided us with updates and completed the final inspection while answering all of our questions. Super happy with the service from Quality Service Today Plumbing & Septic 👍🏾⭐️⭐️⭐️⭐️⭐️
Michlelle A -
He is friendly and knowledgeable in this business.Sandy Quinn"Diagnosed and Fixed Our Issue Promptly"
Charlie arrived on time. He is friendly and knowledgeable in this business. He diagnosed and fixed our issue promptly.
Sandy Quinn -
Neal was super nice and professional.Kim Hodges"Came Same Day!"
I called for a routine septic tank pump-out, and they came the same day! Neal was super nice and professional. Did a great job! I’d give him 6 stars if I could!
Kim Hodges -
Fixed the leak in our shower.Julie Molina"Fixed the Leak in Our Shower"
Fixed the leak in our shower. Easy to talk to.
Julie Molina -
He knows what he is doing and his communication is excellent.Ebi Joelin"He did an excellent job"
Brandon showed up on time and he did an excellent job pumping out the septic tank, even though he had to dig to locate openings. He knows what he is doing and his communication is excellent. Thanks for your help.
Ebi Joelin -
He stayed for at least two and a half hours in cold, wet, muddy, unpleasant circumstances and made sure that he satisfied all our needs.Jim Gard"I was impressed"
Technician Neal with a truck. We were desperate, and he had some advance warning of the situation. I was impressed. I have a great deal of customer service experience. I think I know what it's all about. Neal knows what it's all about. He stayed for at least two and a half hours in cold, wet, muddy, unpleasant circumstances and made sure that he satisfied all our needs. He did additional steps to ensure that I was satisfied. I am impressed with their response to an emergency situation.
Jim Gard -
Every inch was cleaned and the area was better than spotless.Annette Ekmark"The service was outstanding"
The service was outstanding. Every inch was cleaned, and the area was better than spotless. He (Kenneth) was on time and very friendly. He was patient with me in answering my 100s of questions. I most definitely would recommend this company.
Annette Ekmark -
The plumber Zachary Ruryk was very professional about his job.Julia Cheung"Very professional about his job"
Quality Service, plumbing came to fix my shower water tap and the plumber, Zachary Ruryk, was very professional about his job. He told me how he was going to fix my shower water tap and what’s wrong with my dishwasher. Told my contractor how to fix the dishwasher in the correct way. Thanks, Zachary.
Julia Cheung -
Pleasant, professional, and competent, he made for an excellent experience.William Hawkins"A splendid young man"
Zachary was the technician who removed our aged toilet to replace it with a new one. A splendid young man, by simply being himself, he is an unassuming advertisement for Quality Service Today. Pleasant, professional, and competent, he made for an excellent experience.
William Hawkins -
Blake was friendly and courteous.Rebecca Roach"Friendly and Courteous Service"
Blake was friendly and courteous. He worked efficiently and was able to quickly get my toilet and kitchen faucet back to working order.
Rebecca Roach -
Los volveré a llamar en un futuro.Alma Perez"Muy buen trabajo del joven"
Muy buen trabajo del joven. Los volveré a llamar en un futuro.
Alma Perez -
Blake Harrison was absolutely fantastic to work with; extremely kind and knowledgeable, and super patient.Jason Eichenlaub"Great Experience With This Company"
Great experience with this company. Blake Harrison was absolutely fantastic to work with; extremely kind and knowledgeable, and super patient despite the fact that I talked his ear off about plumbing! Thanks again for the help and advice, I really appreciate it!
Jason Eichenlaub -
Never a fun time when your plumbing goes out, but Quality Service is always so friendly and I've never had to wait more than a few hours.Emily Eichenlaub"Quality Service Is Always So Friendly"
Never a fun time when your plumbing goes out, but Quality Service is always so friendly and I've never had to wait more than a few hours for assistance. Luke has helped us a few times now and is always amazing. Thank you, Quality Service! Edit: We called on Quality Service again for a septic clean! We had Kenneth Swann out to take care of our home—he was efficient and did a wonderful job, even though we weren't home and couldn't communicate directly. We are so thankful for QST for all our plumbing needs!
Emily Eichenlaub -
Ken was great. Very respectful and kind.Darryl Rutledge"Ken was great"
Ken was great. He did an excellent job. Very respectful and kind.
Darryl Rutledge -
Highly recommend Nathanial to anyone!Julie Worthy"Our service technician was amazing"
Our service technician was amazing. Highly recommend Nathanial to anyone!
Julie Worthy -
He was very personable and answered all my questions.WildCat WildCat"Kenneth Did a Wonderful Job"
Kenneth did a wonderful job of emptying our septic tank. He was able to complete the job in a timely manner. He was very personable and answered all my questions. Thank you, Kenneth.
WildCat WildCat -
They helped diagnose water problems and put in a whole-house system.Stephen Roberts"Quality Service Today Has Done Great"
Quality Service Today has done great for us. They helped diagnose water problems and put in a whole-house system. Their most recent checkup verified that the pipes are doing better now.
Stephen Roberts -
I am a first time customer and was treated like I have been a customer for years.Tanya G"Alex Is So Knowledgeable and Patient"
Alex is so knowledgeable and patient. I am a first time customer and was treated like I have been a customer for years. Alex was here in under 2 hours from my initial call. He took the time to explain what was wrong and showed me video and pictures of the exact problems. He also worked out a course of action that fit our budget and time frame. We will see Alex again to complete the work we need done when the tax return hits!
Tanya G -
Heath made sure our septic was running correctly and fixed a problem with our pump on the spot.Jane R"Would highly recommend this company"
We scheduled an annual check on our septic tank with Quality Service. Heath made sure our septic was running correctly and fixed a problem with our pump on the spot. The whole time he was professional and had great attention to detail during the process. Would highly recommend this company to anyone.
Jane R -
Very satisfied with the work that we have done, overall excellent job, would recommend to anyone that needs septic tank cleaning.Judy Morgan"Excellent service by the technician"
Excellent service by the technician. Septic tank completely overflowed in both areas. Very satisfied with the work that we have done. Yes, the price has gone up since the last 4 years. Overall excellent job; would recommend to anyone that needs septic tank cleaning.
Judy Morgan -
He did great and worked quickly.Jessica Miller"He did great and worked quickly."
He did great and worked quickly. He was able to find out where our septic tank was since we had no clue where it was to begin with.
Jessica Miller -
Great service every time, would definitely recommend!Blanca Matias"Great Service Every Time"
Great service every time, would definitely recommend! Napier was very professional.
Blanca Matias -
As a result of our experience, we highly recommend Quality (and Nathaniel) for your plumbing service and repair needs.Woody Williams"The work he did was pristine and perfect."
We contacted Quality Service Plumbing regarding issues with toilets and with water pressure. We received virtually immediate service from one of their technicians, Nathaniel Nicholson, who investigated the issues and inspected our entire plumbing system. He offered several options regarding repair/replacement and we accepted one. The work he did was pristine and perfect. As a result of our experience, we highly recommend Quality (and Nathaniel) for your plumbing service and repair needs.
Woody Williams -
He was very knowledgeable and helped explain the services needed and provided.John Hammond"Great Experience with Neal"
Great experience with Neal! He was very knowledgeable and helped explain the services needed and provided. A+
John Hammond -
As always, Blake was polite and professional.angela donahue"Blake Is a Go-To When Trouble Pops Up"
Blake replaced two broken exterior faucets and upgraded a few of my remaining old lines which were leaking. As always, Blake was polite and professional (he has done work on my 100-year-old houses through the past several years). He is a “go to!” when trouble pops up.
angela donahue -
We had a great experience. Our technician was very helpful.heather smith"We had a great experience"
We had a great experience. Our technician was very helpful. I will be using this service again in the future.
heather smith -
The technicians were outstanding! I highly recommend them.Chelsea Warren"The technicians were outstanding!"
The technicians were outstanding! They explained exactly what was going on and fixed it in a timely manner. Financing options were great! Their monthly plan is definitely helpful to keep up maintenance. I highly recommend them. Alex explained everything thoroughly, and I could tell he cared.
Chelsea Warren -
Did the job well and quickly and was very friendly.Thomas Link"The installer Mike was terrific"
The installer Mike was terrific. Did the job well and quickly and was very friendly.
Thomas Link -
Heath was very helpful and explained things very well.O A"Professional and Very Smart"
Heath was very helpful. He helped us with our septic tank problem. He also gave us informative advice about septic tanks and explained things very well. Professional, VERY smart! Definitely recommend him!
O A -
They were professional and didn’t try to oversell things I didn’t need! I appreciate that honesty and integrity in people in the service sector.Marcie Hilbert"Fantastic Job Pumping Out the Septic Tank"
Quality Service Today, a family-owned business out of Mebane, pumped out our tanks for $299 plus tax! The best deal I could find around, and I called a handful of companies for quotes! They did charge $44 extra for cleaning the filter. This is something I know now I should be doing yearly and can do myself easily once the lid is off; hubby will help with that! 😇 Neil Overson did a fantastic job pumping out the septic tank! He explained why a service tech could come out as a complimentary service to check on a few things he found during the pump out. Charlie S showed up and really educated me on my system and how it all works! He taught me the importance of doing maintenance and even scoped our line! They were professional and didn’t try to oversell things I didn’t need! I appreciate that honesty and integrity in people who are in the service sector, as they are few and far between anymore! We from now on will be their customers and won’t go elsewhere!
Marcie Hilbert -
The communication was amazing and the service was exceptional.Nicholas White"Communication was amazing"
The communication was amazing and the service was exceptional. Thanks, Michael, for helping sort this issue promptly.
Nicholas White -
I felt completely comfortable with him repairing our commode and I would call him again if I needed him.Carolyn Baughan"Very helpful and friendly"
Micah was very helpful and friendly, and I felt completely comfortable with him repairing our commode, and I would call him again if I needed him. He is an asset to your company. Micah not Michael.
Carolyn Baughan -
His knowledge saved us thousands of dollars! Another company said we needed our entire well pump system replaced.Eric Davis"Blake was awesome!"
Blake was awesome! His knowledge saved us thousands of dollars! Another company said we needed our entire well pump system replaced. He diagnosed the problem and fixed it! Honest, hard-working people are rare to find these days! Blake is at the top of the list! Please call Quality Service for all your plumbing needs!
Eric Davis -
He is always super nice, explains all of our options in detail, and does great work!Janice Lessard"We would always recommend Quality"
We have used Quality for other plumbing needs and both times have had Charlie Smith. He is always super nice, explains all of our options in detail, and does great work! We would always recommend Quality for any plumbing needs! They are on time and let you know when they will arrive, and were quick to get the job done.
Janice Lessard -
He answered questions and was very quick and helpful.Stephanie Cagle"Brandon was great"
Brandon was great. He answered questions and was very quick and helpful.
Stephanie Cagle -
Professional, attentive, and genuinely cared about making sure everything was done right.Natasha"Excellent service from start to finish"
Excellent service from start to finish. Professional, attentive, and genuinely cared about making sure everything was done right. The experience was smooth and exceeded my expectations. Highly recommend.
Natasha -
1st class job, very polite young man.Allen Jones"1st Class Job"
1st class job, very polite young man. Went out of his way to take care of what we needed. Thanks.
Allen Jones -
I had frozen pipes and he found the source and was able to help get water to my house.Beverly Wyrick"Napier did a great job"
Napier did a great job. I had frozen pipes, and he found the source and was able to help get water to my house.
Beverly Wyrick -
They were able to find and locate a collapsed pipe for me using a camera and a locator.John Davis"They were able to find the problem down to the inch"
After my experience, it’s obvious why this company has so many 5 star reviews, and with the few 1 star reviews it’s apparent who’s just looking for free service. This is a great company, they were able to find and locate a collapsed pipe for me using a camera and a locator. They do have a fee for deploying their camera and it’s not cheap; however, I can imagine it’s an expensive tool to purchase, it gives you the ability to see inside the pipes where all of your waste and filth goes. But it was most certainly worth it to know exactly where to start when looking for my problem. I was so worried about finding out exactly where my problem was with over 100’ of pipe to search through, but they were able to find the problem down to the inch. They were also extremely fast in getting me squared away so that I did not have to worry about receiving fines from the health dept. They kept me updated throughout the entire process.
John Davis -
Had an emergency and the call was answered within the hour.Gary Webster"Job Well Done"
Brandon was very good at performing his duties. Job well done! Had an emergency and the call was answered within the hour. Was really pleased with the entire experience.
Gary Webster -
Charlie was professional, knowledgeable, and very courteous.James Herry"I Would Highly Recommend Charlie Smith"
I had an issue with no water in my home. I was able to diagnose that the issue was with my well, and I contacted the HVAC company I use for a recommendation on who I should get to service my issue. I was told that they use Quality Service Today when they need that type of assistance on a job. They said that Quality is not the least expensive option but they do good work and get the job done. So, I reported an issue with water supply to Quality Service Today on the evening of February 4. Since it was not an emergency, I requested a service call the next day. I was contacted at 7:30 the next morning to confirm my availability for a technician to be sent to my home. After confirmation, I was notified that Charlie Smith would be arriving to help me with my water issue. Due to the recent snow, my driveway, which is 500+ feet from the well site, was covered in snow. To avoid potential damage to my driveway and yard, Charlie walked from the end of my driveway to my house where we discussed my issue. Even though I told Charlie it was okay to bring the vehicle up my driveway, he said he would prefer to avoid the possibility of damage. Charlie informed me of the procedures he would follow, kept me updated on his progress, and worked diligently to find the issue with my water supply. He had to walk back to his truck several times during the visit. During troubleshooting, Charlie advised me of any fees involved with each step of the diagnostic process and got approval before performing the diagnostic step. Once he had diagnosed the issue he gave me 3 options for resolving my issue and explained the pros and cons of each option. Once I selected my preferred solution, Charlie promptly went to work restoring my water supply. Charlie was professional, knowledgeable, and very courteous. He welcomed my questions and explained his thought process for his answers. He stayed well past dark in the cold weather making sure there were no issues with the repair. I could tell that he took pride in his work and wanted the job done right. I would highly recommend Charlie Smith and Quality Service Today if you have issues with your well and water supply.
James Herry -
Without a doubt in my mind, these are some of the most transparent, knowledgeable, and hard-working folks I've ever had the privilege of doing business with.Misha Krul"You Really Cannot Go Wrong"
Without a doubt in my mind, these are some of the most transparent, knowledgeable, and hard-working folks I've ever had the privilege of doing business with. They slaved away through a miserable summer heatwave to install a septic system for an in-law suite, which wound up being a four- (or five..?) day job due to the county having written up the specs incorrectly. They constructed a retaining wall and leveled ground for us. They re-plumbed our entire house and installed a tankless water heater. They also came out to fix issues that prior contractors had left us to deal with. Honestly, I'm probably spacing some things, because there's just been so much this year... I am literally and figuratively indebted to these guys for all the outstanding work they've done for us. Charlie Smith in particular deserves a quick shout-out: he's super honest, fair, and an all-around wholesome guy with a big heart for animals. It was always a real pleasure to speak with him, and I'm so impressed by how gracefully he handled all of our many questions and concerns. You really cannot go wrong with this crew. Just accept that their pricing is a flat estimate with no wiggle room; what you sign off on is what you'll pay. They try hard to get it right, and sometimes they'll come in high or low depending on the actual scope of work, but that's just how they need to operate in order to do right by their employees. If that doesn't sit well with you, maybe find a different company to work with... but you'll surely be missing out on QST's unmatched level of expertise and professionalism. If I could give more than 5 stars I would. You guys seriously rock! EDIT: Correction, the biggest downside of working with these guys is that damn jingle. I've been on hold w/ QST so many times over the past year I can hear that song in my sleep.
Misha Krul -
If you have a sewage ejector pump I highly recommend this company.Rachel Gambino"Really expert service for this device"
If you have a sewage ejector pump I highly recommend this company. They seem to know far more about this device than other companies do (I’ve had two others). I have had issues with my pump for YEARS. Numerous plumbers from other companies told me to “just stop putting kitchen grease down there,” despite my insistence I do not do this!! I had a plumber from Quality Service Today (Heath) FINALLY get the diagnosis right (it is SOAP buildup, not kitchen grease). Turns out it is from laundry detergent! I have to pay a huge chunk of $ to get it cleaned out and fixed now, but having the proper diagnosis will save me from lots of future issues down the road. Also, potentially saving me from a horrific sewage overflow event. The plumber kept me well-informed throughout the diagnosis process, sending picture and videos and updates. Thank you all! Really expert service for this particular device.
Rachel Gambino -
They are kind and respectful on the job, cleaned up their own messes.Cindy Goodbar"Quality Service Was on It!"
Little did I know running over the main water line to the house would cause so much trouble! Quality Service was on it! They are kind and respectful on the job, cleaned up their own messes. Left my house with a smile on both of our faces. Would sign the service contract if you choose to go with it best! Definitely will use again.
Cindy Goodbar -
Micheal Clay, the tech, was very polite and professional.Joyce"Very polite and professional"
Micheal Clay, the tech, was very polite and professional. The install went smooth and timely.
Joyce -
They were very professional, quick, and showed concern for my needed service.George Buchholz"Excellent Service and Totally Recommend"
Excellent service and totally recommend. They were very professional, quick, and showed concern for my needed service. They were "down to earth" and genuine. Will definitely use again.
George Buchholz -
We were thoroughly satisfied and would recommend him to anyone needing a plumber.Linda Mullen"Alex did a phenomenal job"
Alex did a phenomenal job. We had, and will probably have in the future, more problems than just the frozen, cracked pipes. He was very thorough—even crawling in the crawl space, making sure everything was functioning properly. We have equipment that is 21–30 years old. We found today that he solved a thumping sound problem that he didn't even know about that would happen every time we turned off a faucet too quickly. We were thoroughly satisfied and would recommend him to anyone needing a plumber.
Linda Mullen -
Nathan is an excellent technician and very knowledgeable of plumbing issues.Yvonne Davis"Nathan is an excellent technician"
Nathan is an excellent technician and very knowledgeable of plumbing issues. He ensured that I was aware of the possible problems and provided solutions as well as cost portions to solutions to fit your budget. I believe with his level of skill sets he should be given a raise or be considered for a higher position. I know he is an asset to the company and to your business. He represented the company as a professional engineer on duty. I am glad you chose to send him. Thanks for the quality service and personal.
Yvonne Davis -
The people who did my service were very informative, empathetic, helped with figuring out financing, and did things in a timely manner.Candy Boutsady"Very Informative and Empathetic Service"
My main sewage pipe busted, and it was a very stressful time for me with the upcoming winter storm on top of everything. The people who did my service were very informative, empathetic, helped with figuring out financing, and did things in a timely manner. I called Monday to request the service, plumbers came the next day to do the diagnostic, and we started the project the following day.
Candy Boutsady -
He gave me clear, very informative advice and explained everything in a way that actually made sense.Fiona"Incredibly Helpful and Professional"
Heath Moore was incredibly helpful. He gave me clear, very informative advice about a friend’s septic tank and explained everything in a way that actually made sense. Professional, knowledgeable, and generous with his time. I really appreciated the guidance and would definitely recommend him.
Fiona -
I highly recommend Quality Service for all your plumbing needs and if you're blessed to get Blake your project will be worry free.Tony Bruce"The professionalism of Blake is second to none"
The professionalism of Blake is second to none. Blake came on time and assessed the problem. He gave me a reasonable estimate and proceeded to install my water heater. His workmanship was very professional, and he would explain every step as he worked. I highly recommend Quality Service for all your plumbing needs, and if you're blessed to get Blake your project will be worry free. Thanks.
Tony Bruce -
When he came in I told him I did not want to hear any bad news and he said to me with a smile, there is no bad news when a solution can be provided.Cynthia Whittington"Nathaniel Was Great!"
Great service! When he came in I told him I did not want to hear any bad news, and he said to me with a smile, there is no bad news when a solution can be provided. Nathaniel was great! Would definitely work with this company again.
Cynthia Whittington -
The technician Mr. Blake has serviced my home several times and has had exceptional customer service every time.Calvin Lunsford"Exceptional Customer Service Every Time"
Following up from my previous reviews on Quality Plumbing, the technician Mr. Blake has serviced my home several times and has had exceptional customer service every time, and performed a service check on my hot water heater on 1/28/26. Quality is not the most inexpensive plumbing company, but you get what you pay for in some cases.
Calvin Lunsford -
Brandon was very nice and efficient.Patty Clark"Very Nice and Efficient"
Brandon was very nice and efficient. He completed the job on time and was very pleasant.
Patty Clark -
Competent, professional, and trustworthy. I highly recommend this company.Alex Kovalev"Competent, Professional, and Trustworthy"
Competent, professional, and trustworthy. Good at explaining the problem and solutions. We had an emergency with our septic system going out right before a major ice storm. But the technician showed up on time on short notice, diagnosed the problem, and fixed it the next morning when parts became available. I highly recommend this company.
Alex Kovalev -
Neal was a great communicator and answered all my questions and was friendly.Absolute Quality"Neal Was a Great Communicator"
Neal was a great communicator and answered all my questions and was friendly. I didn’t know it was two sides on a tank until Neal brought it to my attention and cleaned that side as well. The last septic tank guys will not disclose their name, but they never did the other side. I will go through this company again. Thank you.
Absolute Quality -
Excellent service—kept well informed about arrival time of technician.Dawn Burchette"Excellent Service"
Excellent service—kept well informed about arrival time of technician—he was pleasant, very informative.
Dawn Burchette -
Great service. Neal was a great communicator and explained everything well.Gregory Hester"Great Service"
Great service. Neal was a great communicator and explained everything well. Neal told me the tank has 2 sides and I didn’t even know, and they did that service too. The last company I used didn’t even do that side nor told me it was 2 sides. This company did both sides and told me about it. That was information I didn’t even know. Thanks to Neal I know now! I appreciate that.
Gregory Hester -
Blake was very knowledgeable and explained everything in detail that was easy to understand.Marcie Kelly"Very Pleased with the Service"
Very pleased with the service. Prompt and very thorough. Blake was very knowledgeable and explained everything in detail that was easy to understand. Would definitely use him again and recommend to others.
Marcie Kelly -
He was on time and went above and beyond to complete the water heater replacement in one day.Charlie Justice"Highly recommend!"
Nathaniel was very professional and friendly. He was on time and went above and beyond to complete the water heater replacement in one day. Highly recommend!
Charlie Justice -
He went under the house and took pictures of two leaks.Judy Reaves"He Was a Gentleman"
He was a gentleman. He went under the house and took pictures of two leaks. He also discussed two different proposals. I went with the one that fit my pocket. I would give his name to anybody and also the company's name and number.
Judy Reaves -
At this point, QST feels less like a plumbing company and more like family but the reliable kind that actually shows up in times of need.Meme Bernholz"QST Sets the Bar Ridiculously High"
UPDATE Maintenance Inspects VISIT 01/20/2026 QST continues to set the bar ridiculously high. Michael did my 65-point inspection and made it look effortless. My house passed with a gold star, but Michael earned platinum status. If plumbing had a fan club, I’d be president. Smart, thorough, and genuinely kind. At this point, QST feels less like a plumbing company and more like family but the reliable kind that actually shows up in times of need. Bravo! VISIT ON 12/16/2025 Charlie at Quality Service Today Plumbing and Septic is simply outstanding. He is unbelievably kind, incredibly knowledgeable, and has that rare ability to connect on a genuine human level while still being precise and thorough. Charlie takes the time to explain everything clearly, shares photos of his reviewed systems, walks you through what he’s seeing, and makes sure you truly understand the situation: no rushing, no pressure, just honesty and reassurance. He’s personable, relatable, and most importantly, completely trustworthy. In an industry where that matters more than ever, Charlie consistently delivers peace of mind along with top-notch service. I’ve used Quality Service Today for years and will continue to do so without hesitation. I sing Charlie’s and Quality Septic Today’s praises loud and clear, as they’ve earned every word.
Meme Bernholz -
Brandon and his helper were a pleasure to work with.Sheila Newman"This business is great to work with"
This business is great to work with. I would do business with them again. Brandon and his helper/worker were a pleasure to work with. They kept me informed on everything they did. It felt like I knew them forever.
Sheila Newman -
I want to thank Wesley for an awesome job.Vickie Warren"Awesome Job from Wesley"
I want to thank Wesley for an awesome job. He took the time to explain what needed to be repaired. I will be calling on this company again. I will be asking for Wesley again. Thank you so much, I am happy to have running water.
Vickie Warren -
Nathaniel did great work and was very polite.Bryan Dockery"Very Polite and Professional"
Nathaniel did great work and was very polite and professional.
Bryan Dockery -
He offered me many different options and was very accommodating and informative.Michael Morgan"Alex did an excellent job"
Alex did an excellent job replacing my drum trap. He offered me many different options and was very accommodating and informative about the work that needed to be done.
Michael Morgan -
The technician was very professional and informative.Alphonso Benjamin"Very Professional and Informative"
The technician was very professional and informative, as well as being friendly to the customer.
Alphonso Benjamin -
He clearly explained everything and was a joy to work with!Alden DeLamarter"Blake Was Amazing"
Blake was amazing! He clearly explained everything and was a joy to work with! Excellent price too!
Alden DeLamarter -
They refused to take shortcuts where their competitors have taken shortcuts.Eric Starr"Excellent Service!"
Couldn’t be any better! Excellent service! They refused to take shortcuts where their competitors have taken shortcuts. They explained everything to me so that I am more informed! They ended up being cheaper than the quotes I received from competitors! I will always use them going forward!
Eric Starr -
Very smart and taught me a bunch about septic as a first-time home buyer!Jack Keller"Neal Was Awesome!"
Neal was awesome! Very smart and taught me a bunch about septic, being a first-time home buyer! Would highly recommend him!
Jack Keller -
Very friendly and very efficient at his job.Destry Bradley"Neil was great"
Neil was great. Very friendly. Answered all my questions. Very efficient at his job. Highly recommended.
Destry Bradley -
We had an urgent water leak and he came to the house, figured out the problem, and fixed it.S Tucker"Service technician Blake is outstanding"
Service technician Blake is outstanding. We had an urgent water leak and he came to the house, figured out the problem, and fixed it. I could not have been happier. I’m very pleased with him and the service from the company.
S Tucker -
We are really very happy with quality service and plumbing, good people to work with, good people to have on your side.Emmie Geis"We Are Really Very Happy"
We were really happy with the service we got. The technicians were great. They stayed with the job until it was done. We're having no problem so far with it, and we really are very happy with quality service and plumbing. Good people to work with, good people to have on your side.
Emmie Geis -
Technician was very friendly, thorough, and prompt.Beth Ball"Very friendly, thorough, and prompt"
Technician was very friendly, thorough, and prompt. Did a great job!
Beth Ball -
My water pressure was stronger now than when I first bought my house back in 2017.Tammy Sturgill"My water pressure is stronger now"
I was having issues with my water pressure. Alex came out first thing in the morning, checking and testing everything possible to find out the issue. Within about 30 minutes, he knew what was wrong and where it was. Alex was so nice, friendly, and very knowledgeable, explaining along with showing me what the issue was. Helping me understand what needed to be fixed, giving me 4 different options that could be done to fix the issue along with the cost. Alex was so patient while I made the decision, then got to work. With what had to be done, he was here all day well into the night, making sure the job was done and done right. By the time he left, the work he had done was amazing! My water pressure was stronger now than when I first bought my house back in 2017. I will be calling on his services again for all my plumbing needs!!! Thank you so very much, Alex, for all the hard work and time you spent getting my water pressure issues fixed!!!
Tammy Sturgill -
The guys came out and were prompt, courteous, and meticulous about the work they performed.steven m"Prompt, Courteous, and Meticulous"
The guys came out and were prompt, courteous, and meticulous about the work they performed. We will use them again.
steven m -
Neal was very nice and explained everything that he was doing.Tina Dempsey"Great Experience"
Neal was very nice and explained everything that he was doing! Great experience.
Tina Dempsey -
Michael Clay is a polite and competent technician.Mehrdad Ashrafian"Polite and Competent Technician"
Michael Clay is a polite and competent technician, and he did a wonderful job replacing my garbage disposal.
Mehrdad Ashrafian -
Evan and his crew worked late into the night to fix the problem.j kelly"Couldn’t Be Happier With Them"
Evan and his crew worked late into the night to fix the problem so that we and our two dogs could stay in our home. Couldn’t be happier with them.
j kelly -
Alex from Quality was so reassuring, professional, and explained all the details related to my plumbing problems.Peggy Horton"Companies Need More Alex's"
Today was a great day. Alex from Quality was so reassuring, professional, and explained all the details related to my plumbing problems, working very hard to lay out the plans going forward. Companies need more Alex's. You can be reassured how much he loves his job.
Peggy Horton -
Neal was able to offer practical solutions that did not break the bank.Aquil Roberson"Helpful, Affordable Septic Service"
The Quality Service technician showed up early and started the process with a friendly smile and delightful disposition, which put me at ease. He was upfront with pricing and expectations. He was knowledgeable and taught me a bit about septic systems, as this is my first experience with septics. Through discussion, we discovered some issues with the tanks. Neal was able to offer practical solutions that did not break the bank. The whole experience was helpful and seems to have provided me with a company that I will use for my plumbing issues for years to come. I would recommend their service to anyone in need.
Aquil Roberson -
Justin did one heck of a job.Jeff Buck"Justin did one heck of a job."
Justin did one heck of a job. We want to thank him. Thank him, thank him.
Jeff Buck -
They came out the same day and did a great job.Melinda Boyd"Came out same day and did a great job"
They came out the same day and did a great job. Nampier was very professional.
Melinda Boyd -
He helped me so much with the understanding of my plumbing issue.Travis Void"Justin was amazing"
Justin was amazing. He helped me so much with the understanding of my plumbing issue.
Travis Void -
Great staff and service! Highly recommend.Elisa Barrera"Brandon went above and beyond"
Brandon went above and beyond. Great staff and service! Highly recommend.
Elisa Barrera -
Had a great experience with my sewer clean out. Brandon did an amazing job with the cleaning, was diligent and fast.Ace Ventura"Had a Great Experience"
Had a great experience with my sewer clean out. Brandon did an amazing job with the cleaning, was diligent and fast. The tech that came out later, Charlie, also did an amazing job answering all my questions.
Ace Ventura -
Tech was very knowledgeable and efficient.Dale Dickey"Very Knowledgeable and Efficient"
Tech was very knowledgeable and efficient in changing out gas line. Attitude was confident and pleasant.
Dale Dickey -
He treated it like he was cleaning his own septic tank and made sure to get everything out of both sides.Courtney Wilson"Brandon did an excellent job!"
Brandon did an excellent job! He treated it like he was cleaning his own septic tank and made sure to get everything out of both sides, which the previous company didn't do. We will be calling Quality Service Today for all of our future plumbing and septic needs! I don't even mind paying a little extra for the amazing customer service and care, because if all of their employees are as wonderful as Brandon, I know it will be worth it!
Courtney Wilson -
He was very knowledgeable and explained things so that I could understand the process.Marie Cox"Very Knowledgeable and Respectful"
He was very knowledgeable and explained things so that I could understand the process. He was respectful by covering up his shoes, which really helped me out a lot since I have hardwood floors. Thank you.
Marie Cox -
Phenomenal service. Called in the a.m. and was on the schedule for the afternoon.Daniel Lewis"Phenomenal Service"
Phenomenal service. Called in the a.m. and was on the schedule for the afternoon. Kept me in the loop on what was happening and upfront cost. Did not try and upscale me at any point. Will definitely recommend for your septic needs.
Daniel Lewis -
Alex was very thorough in explaining my plumbing issue and giving me options for the best repair needed.amy clapp"Excellent Customer Service Today"
Excellent customer service today! Alex was very thorough in explaining my plumbing issue and giving me options for the best repair needed.
amy clapp -
They were punctual, professional, courteous, and kind.Stephanie Noah"A Wonderful Experience from Beginning to End"
I called Quality Services due to my toilets being backed up. Justin came out and assessed the plumbing, which needed major repairs. Coleman and Tyler came out and spent 2 days at my house. They were punctual, professional, courteous, and kind. They got to work right away and didn’t stop until it was done! They did an amazing job and replaced the pipes and kept me informed of their progress and explained what was going on in laymen’s terms. From the beginning to the end it was a wonderful experience. I would definitely recommend. Thank you, Justin, Coleman, and Tyler! Job well done!
Stephanie Noah -
Chris is professional and courteous.trudy burroughs"Professional and Courteous"
Chris is professional and courteous. He did a great job for me today.
trudy burroughs -
The team was punctual, explained everything clearly, and did a thorough job.Chris Valdez"Very pleased with septic tank cleaning"
Hi, thanks for reaching out. I’m very pleased with the septic tank cleaning service. The team was punctual, explained everything clearly, and did a thorough job. I’d be happy to use your services again.
Chris Valdez -
Very helpful and answered all my questions.Becky Tate"Very helpful and answered all my questions"
Very helpful and answered all my questions. Came within four hours of my call and fixed the problem!
Becky Tate -
Charlie Smith was very cordial and committed to find and resolve the problem.JOE GUTIERREZ"Very Satisfied With the Service"
Charlie Smith was very cordial and committed to find and resolve the problem. He cleaned up after completing his work. Very satisfied with the service!
JOE GUTIERREZ -
Hunter Graves is a great plumber.Warnetta Harrison"Hunter Graves is a great plumber"
Hunter Graves is a great plumber. Very knowledgeable and serious with his knowledge of his job.
Warnetta Harrison -
Blake was so thorough and courteous, and I love my new bidet and my rebuilt Delta faucet handle!Susan Zarzar"Quality Service Is an Exceptional Company!"
Quality Service is an exceptional company! Blake was so thorough and courteous, and I love my new bidet and my rebuilt Delta faucet handle! I will definitely use them again!
Susan Zarzar -
They were great, helpful, and encouraged us to ask questions.Karen Wood"They Were Great"
They were great. Helpful and were encouraging us to ask questions. They came with a positive attitude and professional manner.
Karen Wood -
Alex was professional, transparent, and a heck of a worker.Ryan B Jones"Professional, Transparent, and a Heck of a Worker"
Alex was professional, transparent, and a heck of a worker with a tough demo and installation.
Ryan B Jones -
Blake was excellent and he did a wonderful job.Teresa Stone"Blake was excellent"
Blake was excellent and he did a wonderful job. I recommend him to others.
Teresa Stone -
Excellent work, fantastic communication. Hunter was amazing.Bruce Griffin"Excellent work, fantastic communication"
Excellent work, fantastic communication, overall 10/10 recommend, and Hunter was amazing.
Bruce Griffin -
The service people have a heart of gold. Very professional and kind.Leona Dove"Very Professional and Kind"
The service people have a heart of gold. Very professional and kind. Thank you so much. Very competent.
Leona Dove -
Hunter was outstanding! I highly recommend him.Mary T Sullivan"Hunter Was Outstanding!"
Hunter was outstanding! Did a great job! I highly recommend him and will definitely use him again.
Mary T Sullivan -
Technician was great, professional, and as informative as could be.Chris Burns"Technician was great and professional"
Technician was great, professional, and as informative as could be. Did not like the pricing structure.
Chris Burns -
Very professional and got the job done in no time at all.Gerald Meyer"Hunter was awesome!"
Hunter was awesome! Very professional and got the job done in no time at all.
Gerald Meyer -
All aspects of service to our septic system were performed very well by the employee.DW Holt"All Aspects of Service Performed Very Well"
All aspects of service to our septic system were performed very well by the employee. I would highly recommend this firm to anyone.
DW Holt